At Headspace Clinic, we are committed to providing our customers with the highest quality services and products. We understand that sometimes circumstances may arise that require a return or refund, and we want to ensure a smooth and transparent process for our valued clients.
1. Service Refunds:
If you are dissatisfied with any of our services, we encourage you to reach out to our customer support team at customer-support@headspaceclinic.com within 7 days of receiving the service. We will thoroughly review your concerns and, if deemed appropriate, provide a refund based on the specific circumstances.
2. Product Returns:
For physical products purchased through our clinic, we offer a hassle-free return process. Please follow these guidelines:
Contact us first: Reach out to our customer support team at customer-support@headspaceclinic.com within 14 days of receiving the product to initiate the return process.
Product condition: The product must be in its original packaging and in unused, undamaged condition. Any signs of wear and tear may affect the eligibility of the return.
Return shipping: Customers are responsible for the cost of return shipping unless the product is deemed defective or arrives damaged.
Refund process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 business days.
3. Digital Products:
For digital products, including but not limited to online courses or downloadable content, refunds will be considered on a case-by-case basis. Please contact our customer support team at customer-support@headspaceclinic.com with your concerns, and we will work with you to find a satisfactory resolution.
4. Cancellations:
Appointments for our clinic services can be canceled up to 24 hours before the scheduled time without incurring any charges. Late cancellations may be subject to a fee. Please refer to the specific terms provided during the appointment booking process.
5. Contact Information:
If you have any questions or concerns regarding our Return & Refund Policy, please don’t hesitate to contact us at customer-support@headspaceclinic.com. We are here to assist you and ensure your experience with Headspace Clinic is positive and fulfilling.
This policy is effective from [Effective Date], and any changes will be communicated through our official communication channels.
Thank you for choosing Headspace Clinic. We appreciate your trust in our services and products.
